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Lifestyle

Tell Me Something Good: Lesson Two

May 6, 2011 By Lena

It’s the continuation of my “Tell Me Something Good” series, aimed at providing tips and techniques to improve your communication skills. Lesson One was to Speak with a Smile in Your Voice; a small change which yields great results… and something everyone is capable of.

Today, I’d like to focus on the most basic form of communication – that is, opening your mouth and speaking. Or in this case – Asking.

Last year, I shared with you the story of Balmshell. Included in the feature was this quote from Jennifer Lees, co-creator of the company:

“‘You only get in life what you have the courage to ask for’. Remember that quote. I was watching an Oprah Winfrey show and one audience member stood up and asked if Oprah would come and visit her small hometown. Everyone in the audience laughed because they assumed there was no way that Oprah would go. Two months later, Oprah dedicated a full show on visiting that small town. The woman was so shocked when Oprah arrived at her door with a TV crew. When asked why she obliged that audience member’s request, Oprah said ‘You only get in life what you have the courage to ask for.’ I always remembered that.”

And I’ve been living my life by that motto ever since.

Because let’s be real – most of the time, things just aren’t handed to you on a silver platter. From a young age, you earn your education. Later, you earn your pay. And I’m quite certain you’ve even earned that “World’s Greatest Mom/Dad” mug in your cupboard. But along away, did you have the courage to ask for the things you wanted/needed? Did you ask for an extension on a paper? A raise in salary? Help when you needed it? On the contrary, have you ever wished so hard for something, but didn’t receive it… only to hear in the end, “Why didn’t you just ask?”

Now most of the time we’re not asking for a spare organ, or the rights to one’s first-born. But there are several reasons why people are reluctant to pipe up:

1. Fear of Rejection. Of course! Who isn’t scared to be shot down? Rejection makes us feel invalidated and frankly, kind of dumb. Plus, sometimes summoning up the necessary courage to ask for something is perceived as not worth the effort… which actually translates to “it’s not worth the embarrassment of being told no.” But if you’re already stuck on all the reasons you’ll be denied, chances are you’ll never go on a limb for what you want and/or believe in. So wrong!

2. Fear of Making the Other Person Uncomfortable. So maybe it’s not about you after all. Maybe you’re selfless; you just want to ensure that you’re not putting anyone in an awkward position based on your request. Two words: COP OUT. I can defend this argument for two reasons: 1) People in your inner circle – such as friends and family – are in your life to help out. And if they can’t, they will say so. If it makes them uncomfortable to speak what’s on their mind, surprise! They’re not in your inner circle after all. 2) People outside your inner circle take things a lot less personally than you perceive. Again, you’re not asking for a spare liver or spleen. If the “askee” can’t be frank and honest with the “asker”, without feeling backed against a wall… that’s not really your problem, is it?

3. We Don’t Know Whom to Ask. That’s a pretty serious roadblock to asking – especially if asking the wrong person means hearing the answer “no”. But it’s so simply solved – do quick research ahead of time to see if you’ve found the person who can best address your question. If you’ve asked a non-decision maker in error, ask to be directed to the correct person without delay, before you back down to due to #1.

4. We Don’t Know How to Ask. As children, we’re taught we can get almost anything our hearts desire with one simple word – please. “Can I watch TV please?” “Can I have some more milk please?” “Can I go to Sally’s house to play… please?” But somewhere along the way, we began to ask more theatrical questions (“If I jump off the balcony wearing my Superman cape will I fly into the sky?”) and were shot down cold. So we lost our desire to ask for things… but our moms had it right all along. Ask, with a polite demeanor and an open mind. You can’t control the answer, but you can have the courage (and imagination) to ask just the same.

5. Pride. Sometimes, we all want to be seen as self-sufficient, able… perfect. And anything less will lead to loss of respect. “If we ask it is an admission of lack of something. Since we in our pride consider ourselves to be perfect, any asking will lead to declaring our vulnerability and competence,” says Sanjay Behuria, author and life coach. But I disagree. I see speaking up – asking – as having confidence. I’m confident enough to admit my shortcomings, and seek help when necessary. And, I’m confident that whether I hear the answer I’m hoping for, I’ll still find a way to achieve my ultimate goal. Never let pride stand in your way.

6. Low Self-Esteem. Perhaps you feel you’re not worthy; your needs are not important. So why bother to ask? Well, I can’t help you here. Loving one’s self comes from within – not a tutorial!

Have you ever held back asking for what you want? And, have you identified with one of the reasons noted above?

Me too. But after reading the quote from Miss Winfrey, I actually made a commitment to start asking for what I want. And you know what? It’s not as scary as it seems.

Lena’s Life: Readers will remember that I had the opportunity to try The Fresh Diet last winter. At $1346 per month, it’s not cheap. And many readers wrote in to me, assuming that the company wanted a little bit of press, and therefore sent me a month’s worth of the diet to review.

Well, they did… but what you don’t know is that the ball started rolling with me – writing to the company and asking for them to sponsor me for a month. When I told my husband that I had just contacted a company and pitched them for about $1500 worth of food and services, he laughed.

“Are you kidding?” he said. “Who’s going to give you an entire meal plan – worth over $1000 – for free?”

I wasn’t swayed. I knew the worst thing they could do was say no, or ignore my e-mail, and frankly, my life wouldn’t change a bit. But having the confidence – the courage – to face rejection by putting myself out there, made me remember Oprah’s quote all over again. I printed it out and stuck it to the whiteboard in my study.

Days later, when I received a note from the company telling me that they’d be pleased to send me The Fresh Diet for 30 days, I realized once again what sets people apart… the power to ask for what you want.

What will you ask for today?

Filed Under: Lifestyle Tagged With: customer service, Lena, life lessons, Tell Me Something Good

Reno-cation: Here We Go!

April 19, 2011 By Lena

In case y’all are wondering what I was up to yesterday… I was watching this:

Turn into this:

 

Well, at least the TV hasn’t fallen off its mount… yet.

On the plus side, I’ve learned how effective dropsheets are at catching wayward cookie crumbs. No sweeping for me!

Filed Under: Lifestyle Tagged With: PARA Paints, Reno-cation

Tell Me Something Good: Lesson One

April 1, 2011 By Lena

This May, it will be three (3) years that I’ve been a Stay At Home Mom. And… drum roll please… both my kids are healthy and happy. EEK! Who knew I could do this whole “mom” thing??

I can’t deny that from time to time, I fantasize about re-joining the workforce. In particular, I miss:

1. Watching the clock – and running down for a coffee on the dot of 10:00am.
2. Wearing pencil skirts.
3. Listening to the morning show on the drive in.
4. Using my corporate long distance code to call friends and family.
5. Generating a paycheck (duh).

Since many of y’all only know me as a blogger, it may surprise you to find out that I was once quite the corporate gal. In my last role before Ryder came along, I managed Customer Satisfaction for a Fortune 100 conglomerate; I coordinated internal customer surveys, measured and analyzed satisfaction scores, and conducted employee training in customer service.

In short, I know a thing or two about how to communicate effectively.

And, I also know a few tricks on how to diffuse tense situations, converse with irate individuals, and harness the power of persuasion to get what I want (curiously, these skills don’t seem to translate when dealing with toddlers. Huh).

Now it seems like such a shame to let all that expertise go to waste, especially since I’m no longer certain I’ll return to the field of employee satisfaction. So I thought I’d set up a new series on Listen to Lena! called “Tell Me Something Good”. This won’t be your run-of-the-mill “The Customer Is Always Right” training – instead, I’d like to focus on tips and techniques to improve your communication skills. Most people who meet me will tell you I’m personable, savvy and full of energy – yes, that’s true, but it’s also true that I constantly channel my “Customer-Focused Persona”. Essentially, I like to treat others as if they were my best customer. And wouldn’t you be interested, polite and attentive to your best customer?

I hope you enjoy the series. I can’t promise that there will be a logical flow to the “lessons” – I’m just aiming to jot down some of my favourite techniques for building communication and character. Please do comment with your own experiences/ suggestions – I love hearing from y’all!

LESSON ONE: Speak with a Smile in Your Voice

It’s an old customer service trick to pick up the phone, smile, and then speak. Why? Because your voice will come across that much more pleasant. But smiling shouldn’t be limited to the beginning of a conversation – when I chat with blog sponsors, my doctor’s secretary, Rogers Cable, etc… I speak with a smile for the entire exchange.

(Before you think, “So she yaps away with a dumb-ass smile on her face the whole time?”, the answer is no. Maybe I did at first, but now I’m so used to turning on my “Happy Voice”, it’s second nature to sound incredibly friendly without even trying.)

So why should you speak with a smile? Well, simply put, people like friendly people. And it’s a well known fact that you’ll catch more flies with honey than vinegar. You’d be surprised how a sweet demeanor can increase your stock in the most unlikely places – take my word for it, people REMEMBER nice folk just as much as they remember nasty peeps. If you don’t fall into either category, chances are you won’t be memorable at all – how tragic!

Lena’s Life: Last week, I missed the Joe Fresh pre-launch in Mississauga due to inclement weather. While the store was still offering 20% off on opening day, goody bags were distributed the night before for the pre-launch attendees only. Still, I visited the store and picked out some great finds. Now at the checkout, I was chatty, friendly, but most of all, sincerely interested in how the staff were coping (the store was jam-packed). After a few moments, I casually asked if there were leftover goody bags. The associate looked at me, smiled, and whispered, “We’re not supposed to give them out today, but you’re such a sweetheart! I’ll get one from the back for you.”

It took me exactly 20 seconds to make an impression. What did the other customers do in 20 seconds? Nothing that earned them a goody bag, that’s for sure. Ha!

So to recap the lesson, treat everyone today like your best customer. Don’t be afraid to smile, engage people in light conversation, and channel your inner Customer Service Guru.

Have a great weekend!

Filed Under: Lifestyle Tagged With: customer service, Lena, life lessons, Tell Me Something Good

Two of Hearts

December 30, 2010 By Lena

Is it possible to love your children equally – but like one better than the other?

Before Reid came along, our whole lives revolved around Ryder. Pictures were taken, milestones were recorded, and we endeavored to fulfill every want, whim and desire. And Ryder lapped it up; as a first child (and an Alpha Male), he pushed our limits of patience, sobriety and tolerance – but never love. There was always too much love to give – an obsessive, all encompassing love for our only child.

In fact, so powerful was his hold over me that, consumed with our daily adventures, I missed the early signs of my second pregnancy. But a tiny little miracle was growing inside of me; a beautiful little boy.

Guilt.

I’d been drinking. Not taking pre-natal vitamins. Jumping off park benches with Ryder. It hit me. I was going to have another baby. So I did my best to play catch up; I cleaned up my act and started acting like a pregnant woman. But all through my pregnancy, I was still consumed with Ryder.

“Is the baby kicking?” my OB asked late in my pregnancy.
“Um, yeah,” I responded. I was too embarrassed to admit that I hadn’t even bothered to do a kick count.

Guilt.

I began obsessing that I would never love our second baby as much as I loved Ryder. How could I? For two whole years, my world revolved around him. Where in my heart could I find the room to love another as deeply? I was prepared to feel love for Reid, hoping against hope that it would measure up to the obsession I felt for his older sibling.

And then Reid arrived. And my heart literally burst open. This tiny, lovely little being who looked at me with eyes full of wonder and adoration. I cried out in relief; all that time worrying that I wouldn’t have enough love to give, and here I was, falling all over again. I understood why my mom never declared favourites; I identified with every mom who ever said she couldn’t choose. With excitement and profound peace, I realized that I loved my two sons equally.

I did it! I was a good mother!

Reid needed me. I nourished him, held him close. Ryder needed me less; happy to watch TV or play with his trucks, he loped in for the occasional hug or kiss good night. The balance of attention was temporarily skewed, but my affections were nonetheless level.

And then Ryder entered his two’s. And he became TERRIBLE. And now I realize, after much self-loathing, that although I love Ryder to pieces, I like Reid more.

Guilt.

Reid doesn’t throw tantrums. He doesn’t talk back. He eats what I give him, goes to sleep at a convenient time and certainly doesn’t drop the F-bomb during Christmas dinner. Ryder challenges me on absolutely everything. Nothing comes easy; every request is met with defiance. He pushes my buttons. He pulls at my emotions. And the little sh*t just kicked my leg because I wouldn’t let him watch YouTube.

Like a pendulum, I can feel my emotions swing back and forth. What happened?

How in the world did I go from adoring Ryder to wanting to lock him up? Where is that unconditional adoration for my “perfect” first born? I think back to when he was younger and try to resurrect those feelings of patience and tolerance. Before I screamed at him, threatened him and shook my fist at him in disbelief.

And then I look at Reid – peaceful, happy, agreeable. It’s no wonder our relationship is so easy; he’s a chilled, content dude, just like his father (as opposed to his fiery, argumentative sibling who takes after…). But will he too turn terrible? Will I be singing the same tune with him in 2 years? Why is parenting so difficult?

I know with all my heart that my two boys are my life, my reason. I hate feeling that I’m “favouring” one in any way. Yet I am certain, without a doubt, that my relationship with Ryder has changed. But whenever I ask around,  I’m confronted with “Oh no! I love them all the same! How could you suggest otherwise?”

Well, I do love them equally – but is it horrible that, for the moment, I like one better?

Filed Under: Lifestyle Tagged With: Lena, parenting, Reader Favourites

The Danier Model Has Nothing on My Husband

September 11, 2009 By Lena

A few weeks ago, I blogged about the Danier Factory outlet, where you could save up to 70% off selected items. I also posted this picture:

Well, if you’ve ever taken a peep at some of the comments on my posts, you’ll notice that my husband reads my blog daily, and responded with:

“That jacket and my Marc Jacobs goggles works perfectly. Lets go. NOW!”

He wasn’t joking, you know. He literally dragged my to the Factory outlet that morning, and grabbed the exact same jacket in the picture. Before I could blink, the cashier was completing the transaction (oh, if only all purchases could be so easy!)

Anyhoo, since then, he’s been pestering me to post a picture of him in the jacket, so all my readers could see how hot he looks. (Rolls eyes)

I may be biased, but the Danier model has nothing on my husband. xoxo

Filed Under: Lifestyle Tagged With: Danier, fun

Listen to Lena!

October 8, 2008 By Lena

Hi Everyone!

Well I certainly never thought I’d be a SAHM (Stay at Home Mom – eeek!) but here I am and of course I’m as happy as ever. Ryder is quite a handful, but when he’s asleep (as he is now), I suddenly seem to have time on my hands, and I always think, I have to mention this or that to the girls.

So I’ve decided to start a blog (please humour me). As a SAHM, I get inundated with offers, freebies, etc. etc., plus I actually have time to peruse flyers and be notified of sales. Lately, I’ve been trying new things when it comes to make-up and groceries (since I really have no other pizzazz in my life right now, other than changing a particularly heavy diaper).

I hope you enjoy my blog, and keep the comments coming!

Filed Under: Lifestyle Tagged With: coupon, deals, fun, Lena, promo, sale

Listen to Lena! Policies

October 2, 2008 By Lena

Blog Disclosure

This blog is a personal blog written and edited by Lena! For questions about this blog, please contact me.

This blog accepts forms of cash advertising, sponsorship, paid insertions and/or other forms of compensation. I abide by word of mouth marketing standards. I believe in honesty of relationship, opinion and identity. If any form of compensation is received to influence the content, topics or posts made in this blog, that content, topic or post will be clearly identified as paid or sponsored work.

The views and opinions expressed on this blog are purely my own. Any product claim, statistic, quote or other representation about a product or service should be verified with the manufacturer, provider or party in question.

Contest Rules

1. You do not have to be a Blogger or have a Google ID to enter contests on Listen to Lena!; simply select Name/URL, enter your name and leave your comment.

2. All winners on Listen to Lena!, unless otherwise stated, are chosen by Random.org’s “True Random Number” generator. Entrants will earn a ballot based on meeting the qualifications for entry outlined in the blog post.

3. Winners must contact me within one (1) week of their name being announced on Listen to Lena! to claim their prize – after that time, an alternate name will be drawn and awarded the outstanding loot.

4. Unless otherwise stated, contests are open to all citizens of Canada and the U.S.

E-Mail Privacy

Whenever you provide your personal details to Lena!, they are only used for the intended purpose for which you’re supplying them. I do not share your e-mail or mailing address with marketing companies or bloggers, nor will I ever ask you to post personal information in the comments section.

Copyright © 2008, Listen to Lena! www.listentolena.com

Filed Under: Lifestyle Tagged With: Uncategorized

Contact Me

October 2, 2008 By Lena

Readers

If you know of a great deal, have questions about a post, or just want to say hello, please feel free to e-mail me. I love receiving feedback, and always appreciate you stopping by!

Companies/Advertisers

Do you sell a product that my readers should know about? Have a product that you want me to review? Got some hot company news that you want to share? Please send me an e-mail with your contact information. I’m very happy to accept your company bio, press releases, and/or product samples to help keep Listen to Lena! relevant and exciting for my readers.

Filed Under: Lifestyle Tagged With: Uncategorized

Advertise Here!

October 2, 2008 By Lena

Reach thousands of my readers every week by featuring your company on Listen to Lena!

With very affordable advertising rates, your advertisement will be visible on the sidebars of every page throughout Listen to Lena!, and will receive ongoing Tweets, Facebook updates and reminder posts on my blog. Advertising space may be purchased monthly, and is offered on a first come, first serve basis.

To obtain information on monthly advertising buttons, please e-mail me.

Filed Under: Lifestyle Tagged With: Uncategorized

About Lena!

October 2, 2008 By Lena

Lena, a WAHM of two feisty little boys, is a writer, social media enthusiast and authentic shopaholic. In fact, if it’s on sale – she’s already bought it.

She started her blog, Listen to Lena!, as a way of communicating the best finds to friends and family, but as she continued to blog, it was not long before an old passion was reignited – writing. And so her site evolved to focus on her love of creative writing and includes product reviews and features, humorous takes on parenthood and her famous random rants. In 2010, Lena was name Best Blog and Best Family Blog at the Canadian Blog Awards and is consistently ranked as one of the highest trafficked blogs in Toronto.

Lena has extensive experience partnering with brands and has been recognized as one of Canada’s top digital women. Now a Community Manager with ShesConnected Multimedia Corp., she enthusiastically uses her skills and knowledge to help elevate women’s presence and influence in social media.

Facebook: www.facebook.com/ListentoLena
Twitter: www.twitter.com/Listen2Lena

– Of Special Note – 

Winner: 2010 Canadian Blog Awards, Best Blog and Best Family Blog
Winner: 2010 Mom Central Blogger Grant – “Big Brother Blues“
Winner: 2011 Ultimate Sandwich Contest, Black & Decker
Toronto’s Most Trafficked Blog: Swingcat Productions, June 2011
Top 35 Mom Blogs We Love: SavvyMom.ca, October 2011

– Media (2011) –

“Online Voting“, Canada.com – April 15, 2011
“Healthy Cooking with Rachael Ray“, Dr. Oz Show (television) – May 9, 2011
“Blogger of the Week“, Medium Mag – August 17, 2011
“Work with Me”, Marketing Magazine (print) – September 2011
“No Longer a Review Blogger”, Marketing Magazine (print) – September 2011
“The Miami”, The Toronto Sun (print) – September 28, 2011
“Rate Cards & Disclosure“, Panelist, ShesConnected Conference – September 30, 2011
“A Funny Bean Lover Blogger“, Van Houte, C! The Coffee Blog – October 21, 2011

– Affiliations –

Collective Bias, Member
Fisher-Price, Play Panel
The Fresh Diet, Spokesblogger
Ford Canada, Brand Ambassador
Life Made Delicious (General Mills), Connector
OFF!, Brand Ambassador
PARA Paints, Brand Ambassador
Toronto Beauty Bloggers, Member

Filed Under: Lifestyle Tagged With: Uncategorized

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Lena Almeida

Toronto Blogger, Social Media Strategist for Listen to Lena Inc. Television & Radio Personality, Columnist and Speaker. Family Travel Expert. Star Wars Fanatic. Perfecting the Art of Conversuasion. Read More…

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