Listen to Lena

Perfecting the Art of Conversuasion

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The Invitation You Simply Can’t Refuse: Disney Social Media Moms

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Years ago, when I first started blogging, I had no idea that one day, I’d be personally invited to attend a conference.

A conference that my whole family was welcome to attend. A conference at Walt Disney World in Orlando, Florida.

In fact, when telling family and friends that I had been selected to attend the Disney Social Media Moms Celebration, their reactions ranged from “That’s totally awesome!” to “You’re sh*tting me, right? They have a conference for that kind of stuff?” Ahem. Indeed they do.

Of course, an invitation to #DisneySMMoms is one you simply can’t refuse. Where else can you celebrate social media, family, friendship and fun – smack in the middle of the most magical place on earth? Surely I have the best job in the world! And so it was with equal parts flattery, curiosity and unbridled joy that I RSVP’ed with a big, fat YES.

(Underscoring my decision was the fact that Ryder’s 5th birthday took place during the conference stay. I reasoned that I’d likely never again be able to say, “Hey dude, let’s go to Disney World for your birthday!”… so that was a huge motivating factor for me. And oh, it was so very magical.)

Of course, as I was a #DisneySMMoms virgin, I really didn’t know what to expect. Sure, the family time and theme park passes were a big draw, but what would I learn from the conference? What would I take away? And most importantly, how could I share those learnings with my audience?

The truth is, the conference was everything I could have hoped for, and more.


It has been exactly one month since I returned home, and it’s taken me that long to get my thoughts together about our time at Disney Social Media Moms. From the stunning welcome reception to the very last tender moments at the Mother’s Day brunch, it was a celebration I’ll never forget. And because I’d love to share the magic with you, I present…….

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And THAT’S the Disney Difference.

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I get it. I really do. I know that every time I publish a review of a resort, vacation or hotel, at the back of your mind you may be thinking, “Yeah, but was it all roses because you received special treatment? Did they go over and above because they knew you were reviewing their property?”

Okay, so the truth is – YES – often perks and rewards are bestowed upon us media folk. But certainly, it’s to be expected; it’s the same reason you clean your home before company arrives, grab the best wine and/or break out the fine silverware. You want your guests to leave with a wonderful impression. Because the truth is, if they knew that you actually just dusted in front of the picture frames instead of lifting them off the shelf, and that the wine currently stocked in your wine cellar was purchased 15 minutes before your guests arrived – maybe they wouldn’t tell your friends about the perfect dinner party you hosted. And that’s all we really want, isn’t it? Kudos. Pats on the back. Good press.

Hence, when writing reviews, I’m always sensitive to the “bonuses” that members of the media receive, and refrain from gushing or being overly obnoxious about them. You will rarely see me Facebook a perk, freebie or something else that is unique to my situation as a blogger; my attitude is, if my reader won’t be offered special treatment, there’s no need to prove that I was.

So, it gives me great pleasure to tell you about a wonderful – no, magical – example of exemplary customer service that we experienced this past Sunday at Walt Disney Resort in Orlando, Florida. Staying at the Contemporary Resort for the Disney Social Media Moms Conference, read on for an example of the Disney Difference – not because I am media personnel (he had no way of knowing), but because I am a person. Here’s what happened.

We were booked for the 4:20pm Magical Express to take us to the airport for our return flight. Since we were flying out of Buffalo, we were able to take advantage of Disney’s Resort Airline Check-in. Simply put: we could check our bags and receive our boarding pass right there at the resort, and then jump on a complimentary shuttle to the airport. After ridding ourselves of our heavy luggage, we decided to make our way to Hollywood Studios, to ride Star Tours… oh, 8-10 times.

However, at some point between the 35°C heat and the repeated passage on the simulator ride, Ryder began to feel sick. All the classic symptoms of heat exhaustion, really; irritability, drowsiness, complaining of thirst, and an overall feeling of malaise. And, since I was so wrapped up in making sure he was okay, I did something really silly – when I checked my phone, I thought “3:45 pm” read as “2:45 pm”. So yeah, by the time I figured out my mistake and we booted it back to the Contemporary Resort, we had missed our 4:20 pm Magical Express.

Truth be told, I wasn’t too concerned. I knew there would be another leaving at 4:50pm, 5:20pm, 5:50pm… etc. And, since our flight wasn’t until 7:20pm and our bags were already checked, there was no real emergency. We just had to make sure there was room on the 4:50pm bus. So, after collecting our carry-ons from bell services, I ventured to the front of the hotel and explained the situation to the Magical Express coordinator.

Me: (Eyeing his name tag) Hi Greg!
Greg: Hello there! How are you?
Me: Well, I have a small problem.
Greg: How can I help?

(Note: Greg didn’t say, “What’s the problem?” – rather, he immediately jumped in and committed to helping me find a solution. Love that.)

Me: Well, my little guy was under the weather in the park, and in turn we missed our Magical Express.
Greg: That’s not a problem.

I followed him over to a podium where I assumed he would check for availability on the next shuttle. Instead, he simply grabbed a taxi chit, filled in a few details, and said,

“Are you ready to leave now? Or would you like to cool off in the hotel for a while? I can arrange for towels if you’d like to freshen up.”

“Um, no…” I sputtered. “You really don’t have to do that. We can take the next Magical Express, I don’t want to put you out.”

“You’re not putting me out”, he laughed. “Everything is already taken care of. This chit even includes a tip, so unless the taxi driver sings and dances for you, you don’t even have to worry about that. Honestly. Just go inside, rest a bit, and when you’re ready to leave, the taxi will be waiting here for you.”

“Are you sure?” I asked.

“Listen, you’ve got a little guy who’s under the weather. And the last thing you need is to board a bus that makes multiple stops. Relax; it’s my pleasure to make your vacation the best it can be, right up until you board your flight.”

And THAT’S the Disney Difference. 

“Well Greg,” I said. “You’re so awesome, and you know what? You’ve helped someone who has the ability to tell the world how amazing you are,” I said. “I’m a Disney Social Media Mom, and you just know I’m going to put this on social media! Can I take a picture with you?”

Stunned, Greg posed for a photo. (Thanks again Greg!)

Reid and Ariel Sitting in a Tree…

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Six months ago, Disney’s The Little Mermaid was not on my radar.

I mean, why should it be? I have two young BOYS. Boys who like cars, and colouring pictures of cars, and making car engine noises, and sleeping with their cars… in car pajamas, of course. So while we are well equipped with Disney Cars movies, figurines and basically anything with a Lightning McQueen image emblazoned across the front, we did not own anything princess-y. At all.

Of course, that was before THIS happened – From my post “The Most Magical Place on Earth…”

As we walked along Fantasyland, little Reid kept telling us that he wanted to see the “beautiful fish”. Confused, we tried to find Dory from Finding Nemo, and then showed him pictures of Flounder. “No, no, no!” he cried. “I want the Bootiful Fish!” he said, pointing at Ariel’s Grotto. Ah! The Little Mermaid! We journeyed under the sea and stood in a short line to meet Reid’s new favourite character. Once inside, he became bashful; putting his head down and hiding behind me. It was so enduring! His first crush – on a Princess, no less! After a little coaxing he gave her a huge hug and then sat down beside her, grinning from ear to ear. (Ryder, who’s too cool for school, was also convinced to get in the picture, though he was decidedly less impressed.) Watching Reid blush, smile and flirt was definitely a tear-jerking moment – but can you blame me? My little boy is growing up!

Well, that was that. He fell hard for Princess Ariel and wanted everything to do with the world of The Little Mermaid. (I didn’t have the heart to tell him she was already taken.) In fact, at the Art of Animation’s gift shop, my husband and I were both surprised when he walked straight to the Ariel figurine and pointed – “Her.”

And that’s when it happened. The colossally bad move on my husband’s part….

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Staying Off-Resort in Orlando? Stay Here.

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It’s safe to say that Orlando, Florida is my happy place… and the Wyndham Grand Orlando Resort is as close as you can get to the Happiest Place on Earth… without staying at the Happiest Place on Earth. I’ll explain.

Located in beautiful Orlando – within the gates of Walt Disney World Resort – the Wyndham Grand Orlando is your gateway to Orlando’s legendary attractions, theme parks, entertainment and shopping. In fact, you can catch a complimentary shuttle to the Walt Disney World theme parks or explore Downtown Disney for incredible shopping, dining and live entertainment. And trust me, the enviable location is just one of the many reasons you should consider this resort for your next Orlando stay – with rooms starting at just $164.25 per night (“Stay 3 or More Nights” Promo) you won’t break the bank, either.

Accommodations

Wyndham Grand Orlando Resort offers 400 guest rooms and suites that overlook the property’s 10-acre lake and Walt Disney World parks. (In fact, we watched the fireworks from the comfort of our room each night at 9:00pm. Now that’s my idea of magical.) Each room is appointed with contemporary furniture; a 40-inch, flat-panel television; high-speed wired and wireless Internet access; black granite surfaces; and True Blue Spa and Bath & Body Works amenities….

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We’re Off to Visit Orlando!

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I know, I know – right about now you may be having a deja vu moment – Didn’t she just come back from Orlando?

Yes, we did. In fact, memories of our Walt Disney World vacation are still front of mind! But when my family was selected by Mom Central Canada to participate in a Family Travel campaign with Visit Orlando, we just couldn’t refuse. After all –

1) We had a chance to experience Walt Disney World, which in itself is spectacular, but did you know that Orlando also boasts world-class dining, several renowned spas, more than 175 golf courses, a stellar combination of malls, boutiques and outlets (yay!), outdoor adventures like hang gliding and zip lining – and much, much more? After seeing how amazing our last family travel experience was, how could I deny the boys such adventures as LEGOLAND, Universal Studios and SeaWorld?

2) Orlando is THE perfect spot for a family vacation. Several airlines offer direct flights to Orlando and it’s only a 2 ½ hour journey from TO! Quick travel time makes it the perfect location for a long-weekend getaway (especially to escape the cold weather… brrr). You all know that if it’s going to work for my family, it has to be convenient. I love that we can be in a totally different climate – and give my boys totally new experiences – in less than the time it takes to watch two Disney movies.

3) I suppose the main benefit of visiting Orlando is that because there’s so much to do, everyone will find something to meet their vacation needs. From toddlers to grandparents, there’s always a day trip or night-time adventure to pique even the most discerning interests, and, you’re bound to discover a few new activities to bring you all together.

So, although I’d love to stay and chat, I really need to start packing! (The Eternal Procrastinator strikes again!) Here’s a sneak peek into some of the amazing places and attractions that have been built into our itinerary:

Our Home Away from Home – The Wyndham Grand Orlando: Play, relax, dream, escape, and be you. At the all new Wyndham Grand Orlando Resort, you will experience a spectacular hotel resort that will captivate your senses.

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5 Reasons to Stay at Disney’s Art of Animation Resort

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As you may have read, until just a month ago – I was a Disney newbie. Seriously! It took me 34 years to finally experience the most magical place on earth for myself. Through the tears and misty-eyed moments (here)… the wonder and awe surrounding the New Fantasyland (there) … and even the less than perfect photographic evidence (everywhere)… let’s just say that it’s never too late to experience Walt Disney World for yourself.

And, if you have a couple of beautiful, excited children to take along with you, it’s even better.

When we returned, I expected friends and family to ask, “How was it? What did you enjoy most? What parks did you visit?” – etc, etc. BUT, to tell the truth, the most frequently asked question was “Where did you stay??”

It makes sense, of course – a huge part of your Disney vacation budget is allocated to lodgings, and you want to make sure that you’re getting the best comfort, convenience and value for your money. And so I pretty much have this to offer – our stay at Disney’s Art of Animation Resort was flawless. Truly, we could not have asked for more. But you don’t have to take my word for it – listen to the 458 people who rated the hotel a 4.5/5 on Trip Advisor. For a “value” or “budget” hotel – a rating so high is virtually unheard of. Told you it was awesome, no?

The following review is not written with the air of a professional traveller, sharing yet another review of another hotel she has visited on yet another media trip. The fact is, I don’t think I’ve ever reviewed a hotel! So, rather than complicate things, I think it’s best to simply share 5 Reasons to Stay at Disney’s Art of Animation Resort. If you’re planning a trip to Walt Disney World, trust me – you’ll want to read this….

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The Most Magical Place on Earth…

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… had me mostly misty-eyed.

It’s true; I officially cried at least five times while visiting the New Fantasyland expansion at Walt Disney World’s Magic Kingdom. Now considering that it was MY first time at a Disney resort, I expected that my emotions would run high. And while I experienced everything from euphoria and nostalgia to simple child-like wonder, I couldn’t deny the lump in my throat on several occasions. With a casual dab at the corners of my eyes, I always smiled through the happy tears.

Want to hear more about the largest expansion in Magic Kingdom history? Oh, I’ll get to that another day. Today I’d love to share with you my Top Five Misty-Eyed Moments at Magic Kingdom.

1. That Humble Little Abode Known as Cinderella’s Castle

Perhaps this one is a given; setting eyes on Cinderella’s Castle for the very first time is enough to make any girl teary with joy. How I dreamed of this castle as a young girl! Whenever life was difficult, I could always escape to this magical place; dreaming of my Prince Charming waiting high up in the fortress. The iconic castle comes alive during the Christmas season with 200,000 Castle Dream Lights and Celebrate the Magic – a new nighttime spectacular featuring projection mappings, pyrotechnics and lighting. And then, it’s finished with a luminous fireworks display. Yes, I was crying – but so was everybody else. It truly is magical.

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It All Began with an Invitation…

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… however, not just any invitation.

It was an ornate invitation, embossed with bronze and gold. It was heavy; but then I noticed the binding of a book, just peeking out from the side. And on the front – the most glorious words I’ve ever read. Words that made my hands shake with excitement. Words that have awakened the little girl inside me. 

An invitation to join in celebrating the biggest story in Magic Kingdom history. An invitation to witness the Grand Opening of the NEW Fantasyland at the Walt Disney World Resort in Orlando, Florida.

Ladies and gentlemen, at 34½ years old… I can finally say: I’M GOING TO DISNEY WORLD!

This Wednesday, my family and I will head off to the land where “Once Upon a Time” always leads to “Happily Ever After”. With new attractions, two new castles, circus fun (the boys will adore this!) and more, the New Fantasyland will be unveiled before our eyes….

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I’m The King of the World! #FisherPriceonRoyal

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I very seldom hand over the reigns to my blog, but when my 4-year-old son Ryder requested to guest blog on my site, I just couldn’t resist. Long time readers will remember the last time he did so – over two years ago – with his piece, “Big Brother Blues“. This time, the subject matter is much more cheery: our recent adventure with Fisher-Price aboard the Royal Caribbean Allure of the Seas.

Of course, he may have employed a ghost writer to help just a little – but I promise, the opinions are all his own. And fair warning – it’s a lengthy, detailed account of his entire time on the cruise ship – but if you’re looking to take a family vacation in the near future, you really should read what he has to say. Grab a cup of coffee, sit back and see how Royal Caribbean makes family travel a breeze. Take it away Ryder!

Hello Readers! It’s Ryder again, Lena’s boy. Two weeks ago, my mom – along with her fellow #FisherPriceMoms – took our family on a great big cruise ship. In fact, it was the biggest cruise ship in the entire world! At first I was scared because it meant leaving home for one full week, and then I was sad because I realized that I had to miss school (which I’ve recently come to love). But when we walked onto the ship, it was like I was entering another world. My Mommy kept using the word “majestic” over and over, and my Daddy said “freaking huge” a lot. To me, it was simply my sweet little dreams come to life.

Our first night there, we had a chance to meet all the other families and children who would be traveling with us. My Mommy calls these women #FisherPriceMoms, and they’re just the nicest Moms ever. And, they had a few pretty cute daughters, if you know what I mean…. but more on that later. Our first night was simply magical, because Mommy and Daddy were so at peace. Long after Reid fell asleep, I stayed awake and peeked at them through lidded lashes. They sat on the balcony, quietly talking while Mommy’s hair swayed in the breeze. I’ve never seen her so restful in the evening, and Daddy was grinning from ear to ear. I knew it would be a wonderful trip….

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I’m Leaving… On a Jet Plane…

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… and then boarding a cruise ship. With my family. Including my toddlers. Whom I’ve NEVER traveled with before.

Oh. My. GAWD.

As you know, part of my job as a blogger is to attend relevant press events, trips and conferences. Sometimes, it’s the launch of a new product; sometimes, it’s a little bit of content inspiration that allows me to publish a better post. In the end, the information often helps me share with my readers in new and interesting ways.

This time, it’s a real-life example of how to make the best of a family vacation – courtesy of Fisher-Price – on a 7-day, Royal Caribbean Allure of the Seas Cruise of the Western Caribbean.

Okay, first the obvious – I am so fortunate to have been extended this opportunity, and my family, along with the families of #FisherPriceMoms Play Ambassadors from Canada and the US, are thankful to Fisher-Price for arranging one of the most majestic press adventures ever. Truly, one of those moments where you feel rewarded for your efforts and blessed at the same time.

Second, the not-so-obvious – I am FREAKING OUT. My kids have never been on an airplane, much less a 17-deck ship. Combining the two activities together? Heart palpitations over here. Plus, being away from the comforts of home for over a week is also a little intimidating – believe it or not, the last time I left my house for more than 7 days was over 10 years ago!

And so I’ve done my best to consult packing lists, have made mental notes of the little things that my boys can’t do without (like Ryder’s blankie and Reid’s Little People) and I’ve asked friends and family who’ve traveled with kids to share their “must-haves”.

(So far, Children’s Gravol, Goldfish Crackers and LOTS of gummy treats tend to top the lists.)…

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