A little bit of news sharing today, friends – straight from the good folks at Disney. If you are visiting a Disney Park in the future and a guest in your party is not able to wait in a conventional queue environment due to a disability (including a non-apparent disability), please read on for an important change to the Guest Assistance Cards.
“Disney has an unwavering commitment to making our experiences accessible to all Guests. After careful consideration, we will be replacing the Guest Assistance Card with the new Disability Access Service Card on October 9th to create a more consistent experience for all our Guests while providing accommodations for Guests with disabilities. Until October 9th, we will continue to use Guest Assistance Cards.”
Okay, so you’re planning a trip – or have one coming up in the near future – and you’re wondering, what the heck does this mean? Lucky for you I have a handy set of FAQ’s:
How will the new Disney program work?
The Disability Access Service Card will offer Guests a return time for an attraction based on the current wait time. Guest Assistance Cards will continue to be in effect until Oct. 9. We look forward to sharing more information as we get closer to implementation.
Did Disney receive assistance in developing the Disability Access Service Card?
Yes, Disney is engaging disability groups, and Autism Speaks was instrumental in providing feedback as we developed this new process.
Why is Disney making these changes?
Given the increasing volume of requests Disney receives for special access to our attractions, we are changing our process beginning Oct. 9 so that it creates a more consistent experience for all our Guests while providing accommodations for Guests with disabilities.
Who will be eligible for a Disability Access Service Card?
Our goal is to accommodate Guests who aren’t able to wait in a conventional queue environment due to a disability (including non-apparent disabilities).
Will Guests on wish trips also use Disability Access Service Cards?
No. Guests who are visiting through wish-granting organizations will have access through a separate program.
What should Guests do if they have concerns?
Guests should contact Guest Relations to discuss their assistance needs.
I understand that this change may impact some of my readers who are planning a Disney vacation. More information about the Disability Access Service Card will be available closer to implementation on October 9th. In the meantime, please help spread the word if you know someone who may be affected or interested in learning more.