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Three Clicks to a New Couch

December 9, 2013 By Lena

Okay, perhaps I’m oversimplifying the process. But truly, that’s how easy it was to get a brand new leather sectional in my basement, and overall, we are thrilled with the results.

A couple of weeks ago, I shared with y’all news that I had the opportunity to receive a brand new sectional from Wholesale Furniture Brokers, with the promise that I’d review their ordering process, in addition to the quality, value and selection of their furniture. Well, I’ve already touched on the incredible selection, value and ease – and today, I’d love to chat about everything that went down behind the scenes to get the couch into our Man Cave.

Now even though I’ve always touted the virtues of online shopping, at the eleventh hour, I chickened out and placed my order by calling their Sales team. And to tell the truth, I’m glad I did! The representative was friendly, knowledgeable and literally held my hand from start to finish, letting me know what to expect (more on that later) and how to reach out if I needed assistance or clarity.

(When I complimented her on her thoroughness, she informed me that had I ordered online, I would’ve been privy to all the information she was sharing, so she was simply doing her part to ensure I had everything I needed.)

Since the sectional we had selected –  the Toronto Tufted Black Leather Corner Sectional Sofa by True Contemporary – was considered a “Quick Ship Canada” item, I knew that it would leave the warehouse in 1 – 3 business days with an estimated delivery of 1 – 17 business days. So, we waited.

During the entire shipping process, I received e-mail updates from Wholesale Furniture Brokers to inform me of the location and status of my shipment. And when it appeared that the sectional was right around the corner, I received a phone call to remind me about the delivery, and that one of their delivery partners would contact me directly to arrange a drop-off. Completely smooth sailing, friends!

However, here’s where we experienced the only hiccup throughout the experience. During my initial phone call, the representative let me know that the delivery driver would not help with bringing the furniture into the home; that it was his responsibility to simply drop off the furniture. And I guess that made sense to me; in order to offer free delivery, there’s no way I could expect furniture set up as well. I cleared my garage and was cool to have it dropped off there until my husband and a friend could bring it down to the basement.

Er – or so I thought. I’m extremely happy that I paid attention to the rep’s advice and ensured that my husband was home on delivery day. Because the driver pulled up across the street, and phoned us to let us know he was there. When my husband went to meet him, he said, and I quote: “Go get your couch.” So, my husband had to walk around to the back of the truck, and figure out how he was going to bring three large pieces of furniture by himself from across the street into our garage. When he asked the driver to back in to our driveway to make it easier, the driver refused. My husband came inside the house and said, “Unless you want me standing with our sectional in the middle of the street, you’d better get your boots on and get out here.”

Thankfully, I think the driver took pity on the sight of me getting ready to climb in the truck, and he ended up helping my husband place the pieces in our garage. All of the boxes were in perfect condition and we were now incredibly excited to see what was inside!

(Disclaimer: The delivery driver is outsourced, and NOT an employee of Wholesale Furniture Brokers. Hence, this is not a typical experience that you’d expect – perhaps my driver just got up on the wrong side of the bed!)

*EDIT* Response from Wholesale Furniture Brokers:

As the president and CEO of Wholesale Furniture Brokers I did want to comment on your delivery experience. I would say that is not a typical experience and that does not make me particularly thrilled and I will look into that with that company and the terminal that delivered your sectional in particular.

Two things to note.

1. We do our best to partner with reliable, courteous and professional shipping companies. Given that we are shipping larger items and furniture in particular which needs to be handled with care that limits us in the companies available to perform deliveries and in particular residential deliveries of items this size. We have partnered with companies that provide the best overall service and value in order to provide our customers with the exceptional value we do try to provide. Most drivers will automatically take the furniture off the truck and technically put it in the first covered area. For most people that is their garage, carport or entryway. I am surprised and unimpressed with your experience and will be looking into this further.

2. The second point I want to make is that Inside Placement is available for an additional $100. That will get your furniture delivered into your room of choice. A third option is to choose the White Glove Delivery option which will get your new furniture delivered to your room of choice, setup and all the debris removed. – Sergei Tashlikowich, President and CEO

(Have to say that I’m duly impressed that Mr. Tashlikowich took the time to address my concerns!)

Now here’s a very important disclaimer: As you know, I am in the middle of my #ProjectManCave, and want to ensure that I don’t give too much away. Hence, the following photos are of the sectional only, and if you’d like to see the whole room, you’ll just have to tune in tomorrow when I reveal our new entertainment area!

We are absolutely tickled pink with the quality and comfort of this leather sectional. The seating is firm with just the right amount of support while being “cuddle-friendly” and a great place to crash for late night movie marathons.

Official Product Description: “The Toronto Tufted Black Leather Corner Sectional Sofa by True Contemporary offers the perfect combination of comfort and style for your modern home. You’ll sink into this sectional and feel comfortably supported by the deep seating cushions each time you sit back. This sectional is designed to last with its durable hardwood frame, sinuous spring base, and pocket coil cushions. Give your home a fashionable upgrade with the contemporary styling of this sectional.” – Wholesale Furniture Brokers

The photos were taken in our basement, so of course, the lighting is not ideal. However, it’s hard to deny the sectional is absolutely gorgeous; clean and contemporary, just perfect for basements or family rooms alike. The Toronto Tufted Black Leather Corner Sectional is also available in an L-shaped design through Wholesale Furniture Brokers, but since we wanted to optimize space in our Man Cave, we opted for the smaller, more symmetric version (also available in cream leather).

(Oh! I just realized that I didn’t even mention setup. Seriously, it was a breeze. We simply had to hook the pieces together. Done in 60 seconds; one of our easiest DIY’s this year!)

All in all, we are definitely on board for online furniture shopping, and I wanted to thank Wholesale Furniture Brokers for allowing me to experience and review the process from start to finish. Three things you need to know:

1) The selection is fabulous. With thousands of options – including Canadian Made furniture – you’re sure to find something you love.

2) Wholesale Furniture Brokers offers FREE shipping on ALL of their products. And, “Quick Ship Canada” items are delivered even faster; their Canadian stock leaves the warehouse in 1 – 3 business days with an estimated delivery of 1 – 17 business days. So, the low price you see is exactly what you pay, plus provincial taxes. And, since the items ship from Canada, there are no hidden taxes or tariffs, either.

3) Since you’re buying wholesale, you’re saving cash. “We have been importing containers of product directly to our Canadian warehouses to offer lower prices and shorter shipping times. Our prices are becoming more competitive and we’re able to offer shorter lead times so we can give more value to our Canadian customers,” says Sergei Tashlikowich, Wholesale Furniture Brokers’ CEO.

Stay tuned, friends! I’ve got a very special giveaway with Wholesale Furniture Brokers coming up!

Filed Under: Decor Tagged With: Canadian Furniture Wholesale, online furniture shopping, review, Wholesale Furniture Brokers

Previous Post: « #WhatsCooking? It’s the @KraftCanada Twitter Party!
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Reader Interactions

Comments

  1. Tricha

    December 9, 2013 at 9:51 am

    I honestly cannot wait to see the final result. I love the sectional (boohoo to the driver not wanting to backup to your garage – what the heck!) Anyway, looking great so far.

    • Lena

      December 9, 2013 at 2:22 pm

      Thanks Tricha! Totally in love with the sectional. I wholeheartedly recommend!

  2. Allie

    December 9, 2013 at 10:37 am

    The couch looks great!! Not to sure I would use them not crazy about the delivery process!!

    • Lena

      December 9, 2013 at 2:29 pm

      Thanks Allie! As I mentioned, I think my experience was kind of unique that I got a crabby driver. However, I chose to include it in my review because it is a potential are for improvement for Wholesale Furniture Brokers: since they are outsourcing delivery, they have little control over the quality of the drivers – or in this case, the politeness and willingness to accommodate. So, if you do choose to order through them, be prepared to remove your own goods from the truck in the worst possible scenario.

      • Sergei

        December 9, 2013 at 3:04 pm

        Lena,

        I have to say I am very impressed with the look of your man cave and how the Toronto Tufted Sectional compliments the rest of the space and decor.

        As the president and CEO of Wholesale Furniture Brokers I did want to comment on your delivery experience. I would say that is not a typical experience and that does not make me particularly thrilled and I will look into that with that company and the terminal that delivered your sectional in particular.

        Two things to note.

        1. We do our best to partner with reliable, courteous and professional shipping companies. Given that we are shipping larger items and furniture in particular which needs to be handled with care that limits us in the companies available to perform deliveries and in particular residential deliveries of items this size. We have partnered with companies that provide the best overall service and value in order to provide our customers with the exceptional value we do try to provide. Most drivers will automatically take the furniture off the truck and technically put it in the first covered area. For most people that is their garage, carport or entryway. I am surprised and unimpressed with your experience and will be looking into this further.

        2. The second point I want to make is that Inside Placement is available for an additional $100. That will get your furniture delivered into your room of choice. A third option is to choose the White Glove Delivery option which will get your new furniture delivered to your room of choice, setup and all the debris removed.

        I do hope that explanation helps and I look forward to reading more of your readers comments.

        Thank you and what an awesome man cave!!

        Sergei Tashlikowich
        President and CEO
        Wholesale Furniture Brokers.

        • Lena

          December 10, 2013 at 7:35 pm

          Thanks for taking the time to clarify, Sergei!

  3. Darlene Schuller

    December 9, 2013 at 10:46 am

    Woohoo! Beautiful choice, however, I’m not real keen on the delivery process & honestly it’s a huge turnoff for me. I understand it, but I think there should be come sort of courtesy to at least help a person get the furniture into their home or garage…. beautiful pieces though!

    • Lena

      December 9, 2013 at 2:39 pm

      Thanks Darlene! I don’t mind that the furniture was not brought inside or put together, but I agree, it would have been nice to have help getting it into the garage from the start. But, delivery aside, everything in the entire process was great, and we love the couch!

  4. Patricia Czychun

    December 9, 2013 at 11:01 am

    Pretty Slick looking furniture and a beautiful recreation room

    • Lena

      December 9, 2013 at 2:39 pm

      Thanks Patricia!

  5. Chandra Christine O'Connor

    December 9, 2013 at 1:25 pm

    I love sectionals, that one is very classy

    • Lena

      December 9, 2013 at 2:39 pm

      Thanks Chandra, I think so too!

  6. Flora M

    December 9, 2013 at 2:42 pm

    Good thing to know about the delivery – should I ever have the need to order from them I would make sure it was not in the winter and also make sure I had some strong friends and neighbours available to help :o)
    Your sectional looks fabulous and I can’t wait to see the entire “man cave” reveal photos !!

    • Lena

      December 9, 2013 at 2:54 pm

      Thank you Flora! And I think that’s it – just know that with free delivery, and really great prices, there is a bit of a sacrifice when it comes to getting the furniture to your door. Make sure a few friends are available, and you” be just fine!

    • Sergei

      December 9, 2013 at 3:23 pm

      Hi Flora,

      Appreciate your comments to Lena’s post.

      You as well as a couple other readers have made a comment on the delivery experience. I have commented on another post that Lena’s experience is not typical as that driver is contracted to take it off the back of the truck and place in the first covered area. Like I mentioned in my other reply, I will be looking into it.

      Another scenario is to take advantage of our “Inside Placement” or “White Glove Delivery and Setup” option.

      We look forward to being of service to you in the future. Please feel free to give us a call to discuss any ideas you may have.

      Regards,
      Sergei Tashlikowich
      President and CEO
      Wholesale Furniture Brokers

  7. Freda Mans

    December 9, 2013 at 8:09 pm

    That is a really beautiful sectional, and perfect for a man cave!

    • Lena

      December 10, 2013 at 7:35 pm

      Thanks Freda!

  8. Ella Pretty Blog

    December 10, 2013 at 12:45 am

    Love the tufted sofa – we have a similar style in our TV room too! I can’t believe the attitude of the delivery driver – and am so impressed with how the CEO addressed this issue – it’s good to know they care about the standard of service, even when it’s hired out to a third party.

    Too funny that the sight of you ready to climb in the truck convinced the delivery driver to help out LOL!

    • Lena

      December 10, 2013 at 7:37 pm

      Completely agree, Ella! It’s good to know that he stands behind his product. And we love our sectional!

  9. Judy C (Judy Cowan)

    December 10, 2013 at 12:45 am

    Great looking sofa! Too bad about the delivery but I am sure it will be addressed by the company. Can’t wait to see the entire finished basement, looks great from what I can see!

    • Lena

      December 10, 2013 at 7:38 pm

      Thank you Judy! Just putting the finishing touches on the first room!

  10. Marissa

    December 10, 2013 at 7:09 am

    That is an awesome sectional! It looks very classy and firm and I’m sure you and your family will enjoy this piece of furniture for years to come…… Anxiously waiting to see the completed man cave.

    • Lena

      December 10, 2013 at 7:38 pm

      You bet Marissa! Working day and night to get everything done!

  11. angie smith

    December 10, 2013 at 9:17 am

    your basement is looking so great!

    • Lena

      December 10, 2013 at 7:40 pm

      Thanks Angie! We love it too!

  12. Parent Club

    December 10, 2013 at 9:40 am

    That is a beautiful couch! And I’m impressed the president addressed your concerns – shows real engagement.

    • Lena

      December 10, 2013 at 7:42 pm

      Agreed, Caroline. Exemplary service!

  13. caryn s

    December 10, 2013 at 4:07 pm

    Love this sectional it is so stylish and makes the perfect addition to your basement!

    • Lena

      December 10, 2013 at 7:42 pm

      Thank you Caryn!

  14. Brenda A

    December 10, 2013 at 7:58 pm

    That is one sexy couch. We are in need of furniture and after 11 years married still have a mish-mash of university junk and borrowed items (long term!) from family. I will check out this site for sure!

    • Lena

      December 11, 2013 at 9:50 pm

      Hahaha long term borrowed items – I have a few of those too! Take a peek – I’m sure you’ll find something to suit your budget and taste!

  15. Lori

    December 10, 2013 at 9:51 pm

    Looks great, and comfortable. Were you not concerned ordering a sofa without trying it for comfort first? I’m in need of a sectional, and live 1hr from gta. So missing all the great outlets. This may be an option other than idea for me!

    • Lena

      December 11, 2013 at 9:52 pm

      The good news Lori? They have a showroom in Toronto, so you can test out the sectional for yourself! And re: whether or not I was concerned – not really. Most leather and bonded leather sectionals have the same firmness and support – you can tell just by looking at it. So nope, totally bit the bullet and don’t regret my selection!

  16. Holly

    December 11, 2013 at 1:09 am

    Beautiful sectional! I desperately need a new couch but sadly, 3 cats prevent me from buying a new one. :( I need to look into those little caps for their claws before I even think about bringing something new in here. But when we finally do, I will definitely look at wholesale furniture brokers!

    • Lena

      December 11, 2013 at 9:52 pm

      Please do Holly! And yes, tame those little claws first, ha!

  17. Karine

    December 11, 2013 at 10:14 pm

    Your home is so nice!

    • Lena

      December 12, 2013 at 3:49 pm

      Thanks Karine :)

  18. Dawn Rader

    December 12, 2013 at 8:11 am

    That is a great looking sectional!! fantastic man cave!

    • Lena

      December 12, 2013 at 3:49 pm

      Thanks Dawn!

  19. Anne C.

    December 12, 2013 at 8:32 am

    I do love the couch you picked and having reviewed the site a whole bunch of others too. Despite your delivery hiccup, which kinda suggests that maybe the driver wasn’t all that good a driver and possibly couldn’t back up the truck very well…you never know…I was impressed with Sergei’s response to this. It was an extremely professional response, and I bet the next person to have a delivery by that delivery company will be treated a lot nicer. I am also impressed with the prices on the site. They are extremely reasonable.

    • Lena

      December 12, 2013 at 3:50 pm

      Thanks Anne – I completely agree with you!

  20. Debbie W

    December 12, 2013 at 8:40 am

    I love what you have done to the room. That’s for sharing the transformation. BTW…nice couch!!

    • Lena

      December 12, 2013 at 3:50 pm

      Thanks Debbie!

  21. Dawn

    December 12, 2013 at 8:47 am

    Beautiful!!

  22. Donna Sousa

    December 12, 2013 at 8:55 am

    Love the room!!!!

  23. Lori Jackson

    December 12, 2013 at 9:22 am

    Amazing job!! Love it! You have great taste!

    • Lena

      December 12, 2013 at 3:51 pm

      Thank you Lori!

  24. sarah sar

    December 12, 2013 at 9:41 am

    That sectional looks amazing and so does the man cave!!! Wish i had known about this site when we were upgrading our living room furniture, I would’ve saved a ton of money that way.

    • Lena

      December 12, 2013 at 3:51 pm

      Bookmark it for future reference, Sarah :)

  25. Amelia

    December 12, 2013 at 11:07 am

    That does look amazing. Your man cave is going to be a great place to hide in lol!

    • Lena

      December 12, 2013 at 3:51 pm

      Hahaha I already feel that way!

  26. Jen Cahigas

    December 12, 2013 at 11:25 am

    Love the couch and how it’s place by the fireplace!

    • Lena

      December 12, 2013 at 3:52 pm

      Thank you Jen!

  27. Vesper

    December 12, 2013 at 12:27 pm

    Its looks good – I think my husband would like a man cave. I ordered all my leather sofas from wholesalers as well but this was when we lived in Britain, I am glad that we brought them with us as I still have not found any I like better

    • Lena

      December 12, 2013 at 3:52 pm

      Good to know! Thanks so much!

  28. Chandra Christine O'Connor

    December 12, 2013 at 1:23 pm

    did you get the ottoman

    • Lena

      December 12, 2013 at 3:52 pm

      I didn’t, because I already had a coffee table I wanted to use :)

  29. loriag

    December 12, 2013 at 1:51 pm

    Great choice, looks perfect for the room.

    • Lena

      December 12, 2013 at 3:52 pm

      Thank you!

  30. Suzanne G

    December 12, 2013 at 2:23 pm

    I love the sectional you chose and it looks great in the room. I can not think of an easier way to shop for furniture and will be looking for a sofa and ottoman in the new year.

    • Lena

      December 12, 2013 at 3:53 pm

      Perfect! Happy shopping, Suzanne!

  31. Haylie Langwald

    December 12, 2013 at 2:53 pm

    That is a really nice couch, and what a great response from the president regarding your delivery!

    • Lena

      December 12, 2013 at 3:53 pm

      I agree. Thanks Haylie!

  32. Lindsay C

    December 12, 2013 at 3:41 pm

    The couch looks great and I am really impressed that the president was willing to address your concerns about delivery. However, I would be a little concerned about the delivery and I do think that an extra $100 just to bring it to the front door is a bit expensive (although I do know that a lot furniture companies charge high delivery fees). Will you use them again in the future?

    • Lena

      December 12, 2013 at 3:54 pm

      I believe I will, Lindsay. I love the quality and look of the couch, and the delivery really was the only hiccup, based on the fact that we had a less-than-accommodating driver.

  33. ginette4

    December 12, 2013 at 5:52 pm

    Love the couch but was floored to read that you had to get your furniture off the truck, like come on..reminds me of the delivery I had last week..oh this isn’t my story but yours..lol

    Glad to see that’s not their customary practice of having customers get in a truck and carry huge boxes to their garage,..like what if you had fallen in the truck and hurt yourself..then what?

    • Lena

      December 14, 2013 at 5:46 pm

      Ha! I guess we all have those times when delivery isn’t perfect :) Yeah, happy to see I had a unique experience!

  34. kelly young

    December 12, 2013 at 6:05 pm

    Its beautiful i dont think i could carry it off the truck oh my

    • Lena

      December 14, 2013 at 5:46 pm

      I’m glad I didn’t have to try! :)

  35. Ryan Scott

    December 12, 2013 at 6:07 pm

    I’ll have to give them a try, I’ve had a rough time finding a good place to order furniture online from.

    • Lena

      December 14, 2013 at 5:47 pm

      Try it out, Ryan! I’m really pleased with the quality of my furniture!

  36. Sharlene

    December 12, 2013 at 9:39 pm

    Great post! I’ve already shared with my friends who were looking for furniture..

    • Lena

      December 14, 2013 at 5:47 pm

      Thank you Sharlene!

  37. Doris Calvert

    December 13, 2013 at 12:07 am

    Gorgeous couch! The room looks great!

    • Lena

      December 14, 2013 at 5:47 pm

      Thanks so much Doris!

  38. Lynda Cook

    December 13, 2013 at 5:39 am

    love the couch and your room looks so welcoming and comfy

    • Lena

      December 14, 2013 at 5:47 pm

      Thanks Lydia. We love it!

  39. loriag

    December 13, 2013 at 8:20 am

    I really love your new couch. The only problem, this type of shopping is all too easy! But that is also a good thing.

    • Lena

      December 14, 2013 at 5:47 pm

      Hahaha I can see where you’re coming from!

  40. Donnas

    December 13, 2013 at 9:32 am

    I currently live in a condo, and if I had a delivery truck park across the street, I’d have a hell of a time getting my furniture up to the 7th floor. I will not be shopping at Wholesale Furniture Brokers.

    • Lena

      December 14, 2013 at 5:48 pm

      It definitely wasn’t the best part of the experience, I’ll give you that. However, I think the CEO has pointed out that it was definitely not their expected level of service, and I believe him!

  41. Andrea B.

    December 13, 2013 at 10:18 am

    Your room looks great! Can’t wait to see the rest of it!

    • Lena

      December 14, 2013 at 5:48 pm

      Thank you Andrea!

  42. Erika E

    December 13, 2013 at 9:23 pm

    I’m not sure how comfortable I’d be shopping for furniture online. It’s nice that the president actually commented on the delivery issues.

    • Lena

      December 14, 2013 at 5:49 pm

      Agreed. And this was a first for me too. But, we do love the sectional!

  43. Florence C

    December 13, 2013 at 10:10 pm

    Love the sectional you picked for your ProjectManCave,

    • Lena

      December 14, 2013 at 5:49 pm

      Thanks Florence!

  44. Judy C (Judy Cowan)

    December 14, 2013 at 12:32 am

    I have been checking out their website and they have a King platform bed with storage that I am debating about, been looking for one for a bit but they are hard to find.

    • Lena

      December 14, 2013 at 5:49 pm

      Happy to hear that you found something interesting! Let me know if you end up purchasing it!

  45. NT

    December 14, 2013 at 10:59 am

    Looks great! I love that the company offers free shipping for such large pieces. It does make me wonder though – what I would do if the driver refused to put it in my garage for me and my husband wasn’t home…

    • Lena

      December 14, 2013 at 5:50 pm

      I’m sure you could refuse delivery, and they’d try again with a competent driver. That’s what I was planning to do if I couldn’t lift the couch ;)

  46. kelly

    December 14, 2013 at 2:29 pm

    Love the couch!

    • Lena

      December 14, 2013 at 5:50 pm

      Thanks Kelly!

  47. Erin W

    December 14, 2013 at 3:13 pm

    Looks amazing, I will definitley be checking these guys out when I finally decide to redo my living room!

    • Lena

      December 14, 2013 at 5:51 pm

      Great! Please do Erin!

  48. Annika Paterson

    December 14, 2013 at 10:50 pm

    I love this sectional! Great taste you have!

    • Lena

      December 22, 2013 at 9:50 am

      Thanks Annika!

  49. Alison Braidwood

    December 15, 2013 at 12:03 am

    That’s a beautiful couch. And not a bad man cave, either ;0

    • Lena

      December 22, 2013 at 9:50 am

      Hahaha thank you Alison!

  50. Angie

    December 15, 2013 at 7:49 am

    Very impressed with the quality of leather. It looks super soft. Easy clean up too.

    • Lena

      December 22, 2013 at 9:51 am

      VERY easy to clean and very comfy, too!

  51. PamS

    December 15, 2013 at 6:53 pm

    Looks great!

    • Lena

      December 22, 2013 at 9:51 am

      Thanks Pam!

  52. Karla Sceviour

    December 15, 2013 at 7:35 pm

    ohh love it,,looks very classy!!

    • Lena

      December 22, 2013 at 9:51 am

      We think so too, Karla – thank you!

  53. Lisa Ferris

    December 17, 2013 at 11:47 am

    Beautiful sofa and great insite into how to resove issues:)

    • Lena

      December 22, 2013 at 9:51 am

      Thanks Lisa :)

  54. jan

    December 17, 2013 at 4:50 pm

    nice choice and great picture to show the quality

    • Lena

      December 22, 2013 at 9:51 am

      Happy you liked the photos, Jan!

  55. James Crsmpton

    December 18, 2013 at 5:06 am

    That is an incredibly sleek-looking couch.

    • Lena

      December 22, 2013 at 9:52 am

      It fits perfectly with our decor!

  56. Angela

    December 18, 2013 at 6:02 am

    Oh man what I would do for that sectional! But I’d have to figure out how to keep my dog off it cuz she would probably love it the most!

    • Lena

      December 22, 2013 at 9:52 am

      Ha! I guess it’s awesome we just have small children to deal with ;)

  57. Tammy M

    December 18, 2013 at 9:39 am

    What a great job! I love this sectional too!

    • Lena

      December 22, 2013 at 9:52 am

      Thanks Tammy!

  58. Cathy A

    December 18, 2013 at 10:45 am

    Nice couch set!

    Cathy

    • Lena

      December 22, 2013 at 9:52 am

      Thanks Cathy!

  59. Victoria Ess

    December 18, 2013 at 3:06 pm

    The leather looks gorgeous!! That sounds like a terrible delivery experience though — your poor Michael!

    • Lena

      December 22, 2013 at 9:53 am

      Ha, all’s well ends well! We love the couch and Michael is fine :)

  60. Dayna Wilson

    December 18, 2013 at 5:11 pm

    That is pretty much exactly the couch that I dream of owning.. and not a bad price at all! I’ll have to keep this in mind for once we’re finished moving and can afford a new couch!

    • Lena

      December 22, 2013 at 9:53 am

      For sure Dayna – happy to introduce it to you!

  61. Cassie Fancy

    December 19, 2013 at 9:10 am

    Love the couch

    • Lena

      December 22, 2013 at 9:53 am

      Thanks Cassie!

  62. Jane Hammill

    December 19, 2013 at 2:09 pm

    This is gorgeous !! thanks for the great review!

    • Lena

      December 22, 2013 at 9:53 am

      You’re welcome Jane!

  63. Sean M

    December 20, 2013 at 10:23 am

    Nice write up! Off to check the site

    • Lena

      December 22, 2013 at 9:54 am

      Let me know what you think, Sean!

  64. Jan Dempsey

    December 20, 2013 at 10:50 am

    Communication is key. Like that they kept you updated on the order !

    • Lena

      December 22, 2013 at 9:54 am

      Indeed! It was overall a very positive experience!

  65. Lisa H

    December 22, 2013 at 5:24 pm

    Your room looks great! Modern but comfortable. Nice to hear how responsive the President and CEO was to your delivery concern as well.

    PS: I love your framed Good Fellas poster!!

    • Lena

      January 5, 2014 at 7:30 pm

      Thanks so much Lisa!

  66. Harvinderks

    December 23, 2013 at 2:40 pm

    I am planning to change my sofa in the new year and I really like the sectionals!

    • Lena

      January 5, 2014 at 7:30 pm

      We are completely in love with ours :)

  67. Crystal Englot

    December 23, 2013 at 6:57 pm

    WOW that is one Sexy sectional! They look like they have a lot of gorgeous furniture that would look amazing in my house! I am on the hunt for a new bedroom set and I found one on their site that I fell in love with instantly. I love how they had such great communication with you as to your order and delivery.

    • Lena

      January 5, 2014 at 7:31 pm

      Thanks for the feedback, Crystal – definitely check them out!

  68. michelle

    December 25, 2013 at 9:11 am

    Good choice. it looks good

    • Lena

      January 5, 2014 at 7:31 pm

      Thanks Michelle!

  69. christel

    December 28, 2013 at 11:04 am

    The room looks great, and that’s my favourite couch too!

    • Lena

      January 5, 2014 at 7:31 pm

      You have great taste, Christel :)

  70. Leigh-Ann Murphy

    December 28, 2013 at 4:23 pm

    Beautiful couch, you have great taste! =)

    • Lena

      January 5, 2014 at 7:31 pm

      Thanks a bunch!

  71. julia g

    December 29, 2013 at 3:32 am

    I am very impressed that the head of the company replied.

    • Lena

      January 5, 2014 at 7:31 pm

      As am I. Great service!

  72. Debbie S.

    December 30, 2013 at 3:44 pm

    Hmm, lots of people would definitely have problems with the delivery, and I’m sure the reason people have it delivered is somewhat because of problems they would have getting it in their home and to where they want it, not just because they don’t have a truck to get it home! Company really needs to work on this!
    Your sectional sofa is really nice, and absolutely perfect for a man cave!

    • Lena

      January 5, 2014 at 7:32 pm

      Thanks Debbie, and I agree – there’s always room for improvement!

  73. Sande

    December 30, 2013 at 8:13 pm

    Great review with total attention to every detail. Thank you for the information about a beautiful quality sofa. Pretty shocking about the delivery quality though. That might be a deal breaker for me since I’d have to hire my own moving crew to sit around and wait for them, then get my own crew to move it in and set it up. Ouch.

    • Lena

      January 5, 2014 at 7:33 pm

      Yeah, there’s definitely room for improvement, but the good news is that it seems like my experience is not not at the level they expect. So, maybe it’s a one-off!

  74. jessica s

    December 30, 2013 at 8:35 pm

    love the couch but holy awful customer service… thanks for the honest review.. I don’t think I would’ve stayed as calm as you did! well done to you!

    • Lena

      January 5, 2014 at 7:33 pm

      Hahaha well I have to be honest, if only to prevent it from happening to another customer!

  75. Kristine Ewald

    December 30, 2013 at 10:36 pm

    Love the couch!

    • Lena

      January 5, 2014 at 7:33 pm

      Thanks Kristine!

  76. Patricia Mann

    December 31, 2013 at 5:57 am

    gorgeous couch!! Glad to see the customer service in the end was great!! Hard to get – we’ve had a few horrible experiences buying furniture

    • Lena

      January 5, 2014 at 7:34 pm

      Yeah, I think as a whole it’s a finicky industry. So happy the CEO chimed in, that’s pure class.

  77. Jody D

    January 1, 2014 at 10:01 am

    Did not know about them before, prices are fantastic!

    • Lena

      January 5, 2014 at 7:34 pm

      Check ’em out Jody!

  78. francine

    January 1, 2014 at 1:19 pm

    beautiful couch. we bought our first couch less than a year ago and its already falling apart. we were going to get a leather couch and we let the guy talk us into a vinyl couch that cost less. we will likely be buying a couch elsewhere next time but I would love to get a leather sectional.

    • Lena

      January 5, 2014 at 7:35 pm

      Happy Shopping, Francine – hope you find a great one!

  79. Stephanie LaPlante

    January 1, 2014 at 8:27 pm

    That truly is a gorgeous couch. I’ve always found furniture shopping nerve racking until the lovely results.

    • Lena

      January 5, 2014 at 7:35 pm

      Same. Not my favourite shopping by far!

  80. angie

    January 1, 2014 at 8:33 pm

    love it looks so super nice

    • Lena

      January 5, 2014 at 7:35 pm

      Thanks Angie!

  81. Mims W

    January 2, 2014 at 1:06 am

    That looks amazing! i’m full of envy. We are dying to get a new couch but need to find a way to get rid of the old and and get a new one here first!

    • Lena

      January 5, 2014 at 7:35 pm

      Hahaha that’s not a bad problem to have!

  82. Lori Bazan

    January 2, 2014 at 6:56 am

    Looks like you are on a great start to your man cave, the sofa looks rich and comfy! Thanks for the detailed review, I will check out wholesale furniture stores!

    • Lena

      January 5, 2014 at 7:35 pm

      Thanks Lori!

  83. Doreen Lamoureux

    January 2, 2014 at 10:28 am

    It is nice that they keep you updated on the shipping. Too bad they don’t bring it in the house but nice to know they will put it in the garage. I was looking at one of their dressers and am seriously thinking of getting it. Thanks so much for the review.

    • Lena

      January 5, 2014 at 7:36 pm

      You’re welcome, Doreen – please let me know if you end up purchasing one!

  84. Teresa Claire

    January 3, 2014 at 2:52 pm

    I love their website…it is so easy to navigate. They have a huge selection and I really like the ‘Condo’ tab for smaller living spaces.

    • Lena

      January 5, 2014 at 7:36 pm

      Yes! It’s a great selection!

  85. Bcteagirl

    January 4, 2014 at 11:08 am

    That is a lovely sectional, and good sectionals can sometimes be difficult to find!

    • Lena

      January 5, 2014 at 7:36 pm

      Agreed, thanks so much!

  86. ivy pluchinsky

    January 4, 2014 at 11:21 am

    looks awesome, and totally comfy too!

    • Lena

      January 5, 2014 at 7:37 pm

      We absolutely love it!

  87. Holly Buttle

    January 4, 2014 at 9:51 pm

    Oh my be goodness!!!!! this is fricken awesome!!!!!!!!!! I love the color, I totally love that its a sectional, and I love your “Man Cave” teehee

    • Lena

      January 5, 2014 at 7:37 pm

      Thanks Holly!

  88. Wanda Tracey

    January 5, 2014 at 12:04 am

    That is a stunning sectional and it looks beautiful set off with a white shag rug.I love the whole look of the room.You are an awesome interior decorator..

    • Lena

      January 5, 2014 at 7:37 pm

      Haha thank Wanda, I’m such an amateur, so that means a lot!

  89. Jamie Maracle

    January 5, 2014 at 12:09 am

    Wow, I’ve had a horrible experience with a reputable furniture store delivery process but they at least brought my new couch up the stairs and into my living room. I like how the president of the company responded to your complaint, however I don’t think a customer should have to pay that much
    Money for delivery

    • Lena

      January 5, 2014 at 7:38 pm

      I guess there’s always things to consider – and always room for improvement!

  90. Donna Christianson

    January 5, 2014 at 1:53 am

    Great looking sectional, good choice

    • Lena

      January 5, 2014 at 7:38 pm

      Thanks Donna!

  91. Keri

    January 5, 2014 at 2:07 am

    Man-cave perfect! comfy and easy to clean.

    • Lena

      January 5, 2014 at 7:38 pm

      Agreed – we love it!

  92. pat george

    January 5, 2014 at 7:01 am

    great review, and what a fabulous large couch for a family

    • Lena

      January 5, 2014 at 7:38 pm

      Thanks Pat!

  93. Janet W.

    January 5, 2014 at 7:43 am

    That looks like such a comfortable couch! I’d love to have this for my own house!

    • Lena

      January 5, 2014 at 7:38 pm

      We really do love it. Thanks Janet!

  94. Jo-Anne Pfoh

    January 5, 2014 at 9:03 pm

    excellent review it looks so soft and beautiful

  95. Soozle

    January 7, 2014 at 9:03 am

    You really did an amazing job picking the perfect pieces for the room! It looks so great! :) I have to say, I am really impressed the president of the company took the time to read your review and address your concerns – that REALLY says something about their commitment to customer service and satisfaction – you don’t see that everywhere these days!

  96. Clifford

    January 7, 2014 at 7:42 pm

    Okay, that is an awesome couch and a great man cave. A lot of stores outsource their deliveries so you really never know who you’re going to get and some companies have excellent customer service and others just don’t. Enjoy your new couch and yes I’m a bit jealous!!

  97. Deb Dorrington

    January 8, 2014 at 6:16 pm

    I love your couch and so does my husband. I love going furniture shopping but I usually become overwhelmed because I like pieces in the store and then I wonder if I will like it at home. I think too many choices in the store makes me anxious..I am looking for a new bedroom set this year, that should take me into next year..lol. Your man cave looks awesome!

  98. ameirah t

    January 9, 2014 at 11:33 am

    excellent choice,, looks amazingly comfortable & homey

  99. Mary

    January 11, 2014 at 9:18 am

    Your new couch looks amazing and looks like it was specially designed to fit the space. Enjoy!!

  100. Christy Martin

    January 11, 2014 at 10:03 am

    Beautiful. It looks like your mancave could be nice bar or lounge. You made leather look cozy.

  101. CL

    January 11, 2014 at 11:49 am

    The sectional looks great! Sounds like great service and free shipping too, will keep them in mind for next furniture purchase.

  102. Carol M (Lushka S)

    January 11, 2014 at 12:33 pm

    Very sleek!

  103. DebH

    January 12, 2014 at 9:02 am

    Thanks for sharing. I’m looking for a new coffee table so going to check this place out!

  104. dh

    January 12, 2014 at 12:24 pm

    Nice couch! Your review was indepth, thanks for sharing

  105. Debbie

    January 12, 2014 at 1:24 pm

    very kewl idea! I will have to bookmark their site and check it out in more detail. Thanks Lena!

  106. BobbiJo Pentney

    January 12, 2014 at 1:46 pm

    This would look awesome in my living room

  107. Wanda Bergman

    January 12, 2014 at 2:59 pm

    To be honest, I’d never heard of Wholesale Furniture Brokers before. Thanks for the information. They appear to have some beautiful quality pieces.

  108. valerie darsigny

    January 12, 2014 at 3:47 pm

    This couch is fabulous I will go dream on their website a little bit :)

  109. Brenda Witherspoon-Bedard

    January 12, 2014 at 4:03 pm

    I love that couch – very jealous – wishing we could buy one :(

  110. Nicole W.

    January 12, 2014 at 4:14 pm

    Wow, that couch is gorgeous! I’d love a sectional someday! I’m glad to hear that you had a good experience with your order – I love that they sent you e-mail updates, and that was nice that the CEO responded to your not-so-great delivery experience. I think I would have been hesitant to buy furniture without sitting on it first, but after your review, I think I’d be willing to give it a try!

  111. Melinda L.

    January 12, 2014 at 5:42 pm

    Awesome looking couch! Man it must be so nice to just click and have your furniture at your place without ever leaving the home. Good to hear that someone in upper management responded to what had happened. I personally like testing out the furniture out first, but this sounds like an awesome experience.

  112. kathy downey

    June 22, 2015 at 9:31 pm

    I love the couch,a beautiful piece to any room

  113. Diana

    September 8, 2017 at 8:09 am

    Hi there. Love the sectional and have looked at this particular one 50 times or more. Measurements are a little longer than I expected but I love this couch! My husband won’t let me order it because he would like to see it in person. I would just like to ask you how is the couch today? You purchased it in 2013, so 4 years later is it still as good as you said? Can’t stop looking at this couch. Thank you, Diana

    • Lena

      September 8, 2017 at 9:11 am

      Hi Diana! Thanks for inquiring. The couch in our basement has seen light to moderate use (due to its location) and has held up very well. Would it hold up as well in a more highly trafficked place like our living room? That’s hard to say. But overall, after almost four years, the couch still looks almost new and there is no visible wear and tear. I should note that we do not have pets and we do not bring food to the basement. So again, for light to moderate use, we are happy with the outcome. Good luck!

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Toronto Blogger, Social Media Strategist for Listen to Lena Inc. Television & Radio Personality, Columnist and Speaker. Family Travel Expert. Star Wars Fanatic. Perfecting the Art of Conversuasion. Read More…

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